TERMS AND CONDITIONS

Last Updated: February 2026

These Terms and Conditions (“Terms”) govern your use of the website NeatFreakNOW.com (the “Site”) and your purchase and use of junk removal and related services provided by Neat Freak Company LLC (“Company,” “we,” “us,” or “our”) in Washington State.

By accessing or using the Site or booking our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, do not use the Site or our Services.

1. Use of the Site

1.1 Eligibility

You must be at least 18 years old and capable of entering into a binding contract under Washington and federal law to use the Site or book Services.

1.2 Permitted Use

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Site in any manner that violates any applicable federal, state, or local law or regulation;
  • Attempt to gain unauthorized access to the Site, other accounts, or computer systems;
  • Use any robot, spider, or other automated device or process to access the Site for any unauthorized purpose;
  • Interfere with or disrupt the operation of the Site.

We reserve the right to suspend or terminate access to the Site for any violation of these Terms.

2. Junk Removal Services

2.1 Service Description

We provide junk removal and related services (collectively, the “Services”) in specified areas of Washington State. Services may include removal, hauling, and disposal of unwanted items, subject to local regulations and our policies.

2.2 Scheduling and Estimates

You may request Services through the Site, by phone, or through other methods we provide. Any quote or estimate provided—whether online, by phone, or in person—is based on the information you provide and is not final until we inspect the items in person.

Final pricing may vary based on volume, weight, type of materials, access issues, and other relevant factors.

2.3 Items We May Not Accept

We may refuse to remove or handle certain items, including, without limitation:

  • Hazardous or toxic materials (as defined by local, state, or federal law);
  • Chemicals, fuels, oils, asbestos, certain construction debris, biohazardous waste, medical waste, or other restricted materials;
  • Any item we reasonably believe may pose a risk to our staff, property, or the public, or violate applicable laws.

We will inform you if items cannot be accepted and discuss alternative solutions, if available.

2.4 Access and Preparation

You are responsible for ensuring safe and reasonable access to the items to be removed (e.g., driveways, hallways, stairs) and for securing any necessary permissions (e.g., building or property rules).

We may charge additional fees or decline service if access is unsafe or unreasonable.

3. Pricing, Payment, and Cancellations

3.1 Pricing

Pricing is typically based on volume, weight, type of items, labor, and disposal fees. We will provide a final price before starting the job, and you must approve it.

Prices and fees are subject to change at any time, but changes will not affect confirmed quotes already accepted by you.

3.2 Payment Terms

Payment is generally due upon completion of Services, unless otherwise agreed. We may accept cash, credit/debit cards, checks, or other forms of payment as indicated on the Site or during scheduling.

By providing payment information, you authorize us (and our third-party payment processors) to charge the indicated payment method for all amounts due.

3.3 Deposits and Cancellation

We may require a deposit to secure your appointment, particularly for large jobs.

If you need to cancel or reschedule, contact us as soon as possible. We reserve the right to charge a cancellation fee for appointments canceled without sufficient notice, in accordance with our current policy.

3.4 Non-Payment and Collection

If you fail to pay any amounts due, we may pursue all lawful remedies, including collection activities. You may be responsible for reasonable costs of collection, including attorneys’ fees, subject to applicable law.

4. Customer Responsibilities

You agree to:

  • Provide accurate and complete information about the items and the Service location;
  • Ensure there are no hazardous or illegal items included among the materials you request us to remove, unless we have agreed in writing to handle them in compliance with law;
  • Secure any necessary permissions from landlords, HOAs, or property managers;
  • Ensure safe working conditions, including pets secured and pathways cleared, to the extent reasonably possible.

We are not liable for delays or inability to perform Services due to inaccurate information, unsafe conditions, lack of access, or other circumstances beyond our reasonable control.

5. Property Damage and Limitations

We will take reasonable care while performing Services. However, you acknowledge:

  • Certain risks exist when moving heavy, bulky, or fragile items through tight spaces, over uneven surfaces, or in poor conditions;
  • You should move or protect fragile or high-value items in or near the work area before our arrival.

If you believe we have damaged your property, you must notify us as soon as reasonably possible after the Service so we can assess the situation. Our liability, if any, will be limited as described in Section 9.

6. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is owned by us or our licensors and is protected by U.S. and international copyright, trademark, and other laws.

You may not reproduce, distribute, modify, or create derivative works of any content on the Site without our prior written consent, except as permitted by law for personal, non-commercial use.

7. Privacy

Your use of the Site and Services is also governed by our Privacy Policy, which is incorporated by reference into these Terms. By using the Site or Services, you acknowledge that you have reviewed our Privacy Policy.

8. Disclaimers

To the fullest extent permitted by law:

  • The Site and Services are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, express or implied.
  • We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • We do not warrant that the Site will be uninterrupted, secure, or error-free, or that any defects will be corrected.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

9. Limitation of Liability

To the fullest extent permitted by law:

  • In no event shall we or our owners, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenue, arising out of or related to your use of the Site or Services, even if advised of the possibility of such damages.
  • Our total liability to you for any and all claims arising out of or related to the Site or Services shall not exceed the amount you paid for the specific Service giving rise to the claim, or one hundred dollars ($100), whichever is greater.

Nothing in these Terms is intended to limit or exclude liability that cannot be limited or excluded under applicable law, including Washington consumer protection laws.

10. Indemnification

You agree to indemnify, defend, and hold harmless Neat Freak Company LLC and our owners, employees, and agents from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Site or Services;
  • Your breach of these Terms;
  • Any violation of applicable law;
  • Any misrepresentation regarding the items we remove (e.g., undisclosed hazardous materials).

11. Changes to the Site or Terms

We may update, modify, or discontinue any part of the Site or Services at any time, with or without notice.

We may also update these Terms from time to time. When we do, we will revise the “Last Updated” date at the top. Your continued use of the Site or Services after changes are posted constitutes your acceptance of the updated Terms.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Washington and applicable federal law, without regard to conflict of law principles.

Any dispute or claim arising out of or related to these Terms, the Site, or the Services will be brought exclusively in the state or federal courts located in Washington State, and you consent to the personal jurisdiction and venue of such courts.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable under applicable law, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

14. No Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

15. Entire Agreement

These Terms, together with our Privacy Policy and any written service agreements or work orders we may enter into with you, constitute the entire agreement between you and us regarding the Site and Services and supersede all prior or contemporaneous understandings or agreements.

16. Contact Information

If you have questions about these Terms or our Services, contact us at:

Neat Freak Company LLC
Email: Support@NeatFreakNOW.com
Phone: (253) 264-5300
Website: NeatFreakNOW.com