PRIVACY POLICY

Last Updated: February 2026

Neat Freak Company LLC (“Company,” “we,” “us,” or “our”) operates the website NeatFreakNOW.com (the “Site”) and provides junk removal and related services in Washington State (the “Services”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, contact us, or use our Services.

By accessing or using our Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We may collect the following information:

  • Contact Information: Name, email address, phone number, mailing address.
  • Service Details: Location of service, descriptions of items to be removed, preferred dates/times, and related notes.
  • Payment Information: When you pay online or by phone, we may collect billing address and payment details. Online payments may be processed by third-party payment processors; we generally do not store full credit card numbers.
  • Communications: Content of emails, text messages, contact form submissions, or phone calls (including call logs and, if disclosed and permitted, call recordings).

1.2 Information Collected Automatically

When you use the Site, we may automatically collect:

  • Usage Data: IP address, browser type, device type, operating system, referring/exit pages, dates/times of visits, and pages viewed.
  • Cookies and Similar Technologies: We may use cookies, web beacons, and similar tools to remember your preferences and understand how you use the Site.

You can usually set your browser to refuse cookies or indicate when a cookie is being sent. Some Site features may not function properly without cookies.

1.3 Information from Third Parties

We may receive information about you from:

  • Third-party service providers (e.g., payment processors, scheduling tools).
  • Marketing or advertising partners.
  • Online review platforms and social media services when you choose to interact with us there.

2. How We Use Your Information

We use your information for the following purposes:

  • To Provide Services: Schedule and perform junk removal and related services; communicate about appointments; send confirmations and reminders.
  • To Process Payments: Process transactions, send invoices and receipts, and address billing issues.
  • To Communicate: Respond to inquiries; send service-related messages, updates, and customer support communications.
  • Marketing and Promotions: Send promotional emails, text messages, or other communications about our Services, offers, and updates, consistent with applicable law and your communication preferences.
  • Site Operation and Improvement: Operate, maintain, analyze, and improve the Site and our Services; develop new offerings; conduct analytics and usage monitoring.
  • Legal and Safety: Comply with applicable laws and regulations; respond to lawful requests; enforce our Terms and Conditions; protect our rights, property, safety, and that of our customers or the public.

3. Text Messages, Phone Calls, and Email Communications

By providing your phone number and/or email address, you consent to us contacting you for:

  • Service scheduling and confirmations
  • Service reminders and updates
  • Follow-up communications related to completed services
  • Marketing messages, if you opt in where required

Opting Out

  • Text Messages: You can opt out of marketing texts at any time by replying “STOP” or as otherwise instructed in the message. You may still receive non-marketing, transactional texts (e.g., appointment confirmations).
  • Emails: You can unsubscribe from marketing emails by using the “unsubscribe” link in the email. We may still send non-marketing emails related to your ongoing or past services.
  • Phone Calls: If you tell us you do not wish to receive marketing calls, we will honor your request consistent with applicable law.

Message and data rates may apply. Frequency of messages will vary.

We strive to comply with all applicable federal and Washington State laws regarding telemarketing, text messaging, and email, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable state laws.

4. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, scheduling, customer relationship management, marketing, website hosting, analytics).
  • Business Transfers: In connection with a merger, sale of assets, financing, acquisition, or other business transaction, your information may be transferred as a business asset.
  • Legal Requirements: When required by law or in response to valid legal process; to protect our rights, safety, property, or the rights, safety, or property of others.
  • With Your Consent: When you direct us to share information or provide your consent.

We do not sell personal information as defined under most state privacy laws. If we ever choose to sell personal information in the future, we will provide required notices and opt-out options.

5. Data Security

We use commercially reasonable physical, technical, and administrative safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as reasonably necessary to:

  • Provide Services and maintain our relationship with you
  • Comply with legal, tax, or accounting obligations
  • Resolve disputes and enforce our agreements

When information is no longer needed, we may delete, de-identify, or aggregate it in accordance with applicable law.

7. Your Choices and Rights

Depending on applicable law, you may have the right to:

  • Access, correct, or update your personal information
  • Request deletion of certain personal information, subject to legal exceptions
  • Opt out of marketing communications
  • Restrict or object to certain processing activities

To exercise these rights, contact us using the information in Section 12. We may need to verify your identity before fulfilling certain requests.

8. Children’s Privacy

Our Site and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it as required by law. If you believe we may have information from a child under 13, please contact us.

9. Washington State and U.S. Privacy Laws

We aim to comply with applicable federal privacy laws and Washington State laws, including consumer protection and data security requirements. Washington residents have protections under state law against unfair and deceptive practices and certain data security failures.

If you are a Washington resident and believe your privacy rights have been violated, you may have the right to contact the Washington State Attorney General’s Office or other authorities.

This Privacy Policy does not limit any rights you have under applicable law.

10. Third-Party Links and Services

Our Site may contain links to third-party websites or services that we do not control. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites or services you use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. Changes become effective when posted on the Site.

Your continued use of the Site or Services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights, contact us at:

Neat Freak Company LLC
Phone: (253) 264-5300
Email: Support@NeatFreakNOW.com
Website: NeatFreakNOW.com